What is CRM?

The Tragedy of losing customers:

  • On average, companies lose half of their customers every 5 years.
  • It costs 5 times more to sell to a new customer than to an existing customer....
  • Reducing customer defections by just 5% can double profits!

Achieving a CRM solution is not so much about choosing a product, as analysing the processes involved and finding the best, workable system to attain total 'buy in' from the workforce.

Consultation with all affected departments and a cross section of users, culminating in a pilot system for verification by all involved before final installation, ensures a successful implementation.

View my CRM Primer Video Here

FREE CRM & Sales eBook

NEW CRM and Sales Management eBook for Small Businesses

I've spent the last few months putting together my 30 plus years business,

CRM and sales experience in an eBook so you can benefit too.

The eBook is aimed at very small to medium sized businesses that can't

afford to employ a CRM or Sales Management specialist in house,

but would benefit from having that sort of experience available.

I will give you:


  • A good understanding of Customer Relationship Management 
  • Ideas on implementing CRM in your business
  • Sales advice and techniques anyone can use
  • Advice and guidance on keeping in touch with your customers
  • Resources to help make it happen

This e-book covers 17 sections on vital Sales knowledge,

as well as a clear 6-Step Plan to help you get started right away

Recommended Retail Price £14.99

For a FREE copy of the eBook enter your email below:

Sorry but I'm moving my list to a new email host and the signup will be off line for a few days.

Help And Advice Section

Do You have an idea to open up a new market for your business? Need Sales or Sales Management help? Here's the solution:

Interim Sales Management 

Want to learn a little more about CRM?

Watch my CRM Primer video here

Want some useful and helpful advice on
Sales, Sales Management and CRM?

Download the CRM and Sales eBook here 

Need some great software tools to help generate more business?

MindManager Pro 7

MailGate Effective Spam Filter

Video Web Wizard 

Books to Help You Sell More

Some essentials for you to read to
maximise your business potential.

Sick of Spam?

MailGate can free you from the problems

of spam with little effort.

Quick Links to
help increase sales

Sales & CRM eBook

Download the CRM and Sales eBook here

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Use Video to Sell

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Top quality SEO and SEM means that websites perform better and  produce more sales and revenue.